Use Help Scout from Claude
Add the Help Scout connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorHelp Scout
Help Scout integration for Claude and Codex
Create a Help Scout connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Help Scout from Codex
Add the Help Scout connection to a Space that runs Codex, then use it from every channel in that Space.
Use Help Scout from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Help Scout connector can do
Help Scout is customer support software built around a shared inbox, customer profiles, and a knowledge base. A type.com Space connected to Help Scout can ask Claude to start a new conversation, add a customer record and address, or add a chat handle or thread to an existing conversation.
One connection, many Spaces
Connect Help Scout once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Help Scout in type.com
Open a conversation for a new inquiry
Start a new email or chat conversation in Help Scout when a request comes in from another channel.
Create a Help Scout conversation for this customer email about a billing question, assign it to support.
Build out a customer's profile
Create a customer record with contact details and an address so their history is complete going forward.
Create a Help Scout customer record for Dana Reyes with her email and the shipping address from this order.
Add a chat message to an open thread
Add a chat thread to an existing conversation to keep a multi-channel exchange in one place.
Add a Help Scout chat thread to conversation 7723 with the customer's latest message.
Representative actions
- Create Chat Handle
Adds a chat platform username, such as Skype, to a customer's profile.
- Create Chat Thread
Adds a chat message to an existing conversation, up to its 100-thread limit.
- Create Conversation
Starts a new email, phone, or chat conversation with a customer.
- Create Customer
Creates a new customer record with contact details and profile information.
- Create Customer Address
Adds a physical address to a customer's profile.
Connection
API and auth details
Help Scout provides OAuth-secured APIs for support inbox, customer, conversation, knowledge-base, and reporting workflows. Integrations can manage mailboxes, conversations, customers, teams, tags, workflows, docs articles, and support automation data using Help Scout developer APIs.
- Source
- type.com catalog metadata
- Auth schemes
- OAuth
- API docs
- https://developer.helpscout.com/
- API reference
- https://developer.helpscout.com/mailbox-api/
- Official site
- https://www.helpscout.com/
FAQ
Questions people ask before connecting Help Scout
Can Claude create conversations in Help Scout?
Yes. Once Help Scout is connected to a Space, Claude can start conversations, add chat threads, and create or update customer records from a type.com thread.
How does type.com authenticate with Help Scout?
Help Scout uses OAuth. A teammate signs in through Help Scout's own login flow when the connection is created, and an admin then chooses which Spaces can use it.
Can Help Scout conversation creation run on a schedule?
Yes. A recurring task, such as logging conversations from another channel each morning, can be set up as a type.com automation.
Is this the same as a Help Scout MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
More customer support connectors
All Customer Support integrationsConnect Onedesk to Claude in type.com to log worklog hours, clean up outdated attachments or comments, and remove inactive customers.
Connect Plain to Claude in type.com to start support threads, group customers, and manage accounts from a shared thread.
Connect Productlane to Claude in type.com to log feedback, add contacts, and publish changelog entries from a thread.
Connect Re:amaze to Claude in type.com to pull tag usage reports and canned response templates from a shared support thread.